Overcharged gas fees to be refunded in Chengdu
The market supervision administration of Chengdu, Sichuan Province, issued a notice on Saturday about the investigation and verification of citizen-reported gas related problems, revealing that overcharged gas fees will be fully refunded by relevant gas enterprises.
From April 1 to 19, the city's 12345 citizen service hotline has received a total of 1,996 complaints regarding gas-related problems, with additional concerns about gas metering, charges and service quality. Among them, 1,189 cases have been processed while the remaining 807 cases are under urgent review, according to the notice.
The investigation has uncovered several issues within the gas enterprises, including the unauthorized estimation of gas usage, flaws in the billing collection system, irregular billing cycles and poor responsiveness to public demands.
As of the current investigation, no evidence has been found regarding gas metering and quality, gas manipulation through remote control to alter metering or gas quality problems, according to the notice.
The notice said that the ongoing investigation in Chengdu has seen joint investigation teams deployed to Chengdu Gas Group and other gas companies to thoroughly examine the identified problems and initiate a concentrated rectification campaign.
The authorities have pledged to take legal and disciplinary action against any confirmed illegal behavior and individuals responsible. Relevant gas enterprises shall be obliged to fully refund any overcharged gas fees.
Related articles
Flying car maker plans to take orders this year
Xpeng Aeroht, a flying car unit of Chinese electric vehicle maker Xpeng Motors, will launch preorder2024-05-19I endured aggressive chemo and said goodbye to my family after being given just 15 months to live
A mother endured 'aggressive' chemotherapy and said goodbye to her family after being given just 152024-05-19Copa 71 review: An enlightening documentary about REAL girl power, writes BRIAN VINER
Rating:Copa 71 (PG, 90 mins)Rating:Irish Wish (93 mins)Even in my many years as a sports writer, I n2024-05-19- An Enemy Of The People (Duke of York’s Theatre, London)Verdict: More likely to make us demand our mo2024-05-19
Expert calls for enhancing multilateral cooperation in S&T, green development
Jiang Xiaojuan, president of the China Society of Industrial Economics and a professor at the Univer2024-05-19Ministry of Health calls staff meetings as job cuts loom
Photo: RNZ2024-05-19
atest comment